If a signal isn’t returning what you expected, you don’t need to delete it and start over. Most signal issues fall into one of three categories — and each has a straightforward fix.
The three common signal problems
Wrong geography
Results are coming from countries or regions you don’t serve.
Too broad
The signal is matching accounts that technically fit the question but aren’t what you meant.
Results are stale
The signal is surfacing old matches from months or years ago.
Fix 1: Wrong geography
Use the Context Window to tell the system which countries or regions to restrict results to.Open the Context Window
Click the book icon next to the signal. This opens the Context Window where you can give the system additional instructions.
Add your geography constraint
Type your restriction in plain language. For example:
- Job listings from the United States only
- Headquarters in the US, UK, or Canada
- Exclude results outside North America
Fix 2: Signal is too broad
When a signal is casting too wide a net, you have two options depending on how much you need to change. For small edits — use the inline signal editor. Click directly into the signal text and add the missing specificity. For example, changing “Are they running an account-based marketing program?” to “Are they running an email-based ABM program?” is a quick edit that takes seconds. For bigger changes — use the Context Window. If you need to add multiple conditions or explain nuance the signal text alone can’t capture, open the book icon and write out the full context. For example: Only match if the ABM program is focused on email outreach, not paid ads or direct mail.Fix 3: Results are stale
By default, WhiteWhale searches across all time so you get the full picture on every account. If you only want recent activity, add a time constraint to the signal. Open the signal editor or Context Window and add language like:- In the last 90 days
- Recently
- In the last 6 months
Two ways to edit a signal
| Method | Best for |
|---|---|
| Edit the signal text | Small, targeted word changes |
| Context Window (book icon) | Geography constraints, multiple conditions, time limits, or anything requiring explanation |
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